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Patient Survey October 2013

Survey Conducted by the members of patient participation group.
Analysis and report (below) written by Rev Edmund Arnold.

Aims of the patient surgery questionnaire

  1. Identify areas where patient needs are not being met.
  2. Furnish practice manager/doctors with evidence based feedback from a sample group of patients.
  3. Challenge or confirm assumptions being made about priorities and services.
  4. Widen awareness of the patient participation group and recruit new members.

The Survey

The survey took place between Monday 21  to Friday 25 October 2013.
The busiest times of surgeries i.e. 9 – 11.30 am and 2 – 4.30 pm were covered by volunteer members of patient participation group.
Very few patients declined to complete the survey and the survey was well received.
Two hundred and sixteen completed forms were recorded.
Some verbal comments were made and they were summarised later in the report.

Result Summary

Group: Thirty four percent male. Sixty six percent were female. Forty six percent were over the age of 50. Fifteen percent were over the age of 70.
Reason for attending the surgery: 173 appointments were with doctor, 40 appointments were with nurse, 10 other appointments.
How appointment was made: 67% made by telephone, 26% were made in person.
Choice: 88%  were able to see the doctor or nurse of their choice.
Convenience: 92%  found their appointment was at a convenient time for them.
Car Parking: 66%  were happy with the car parking arrangements.
Concerns regarding the practice: 88.5% had no concerns regarding the practice.
Satisfaction with the practice: 96.3% satisfied with the service provided.

N.B. Of significance (but not part of the survey) was the fact that 62 patients did not fulfil their appointments during the week of the survey.

Anecdotal Evidence (written and verbal)

  • Long waits for appointments.
  • Difficult to get appointment.
  • Emergency appointments difficult to get.
  • Making appointments on-line described as excellent.
  • Sometimes receptionists not helpful (two comments).
  • Difficult to get a doctor to visit at home.
  • Car Parking
    • Not enough space.
    • Mother and toddler bays would be a help.
    • Need the warden back.
    • Spaces taken by visitors/NHS workers at the hospital.
  • Other comments
    • Lady (60)- Long standing patient thought doctors were marvellous.
    • Lady (40)- Difficult access from car park in spite of the lift.
    • Only one ‘No English’ response.

Conclusions

The surgery revealed some interesting and slightly unexpected results.

  • No great demand for out-of-hours appointments by those present during the day.
  • There was not an overwhelming number of elderly patients to see a practitioner.
  • Majority of patients surveyed were female.
  • There was shown to be a marked satisfaction rating for the practice, with the main concern being car park access and availability.
  • The change of telephone number (to 0191 number) appreciated.
  • Sadly, there was very limited awareness of the patient participation group and no interest was shown in becoming a member of it.

Thanks to all who gave their time to enable this survey to take place.

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Adult and Childhood Immunisation

A number of changes to the national immunisation programme are being made to improve the overall level of protection against preventable diseases.

Meningitis C: From June 2013, changes to the current schedule for
administering the MenC conjugate vaccine. The second priming dose
currently given at four months will be replaced by a booster dose given in
adolescence. The initial change will be to cease giving the four month dose
from 1 June 2013.
Rotavirus: From July 2013, the introduction into the childhood immunisation
schedule of a vaccine to protect babies against rotavirus.
Shingles: We are giving shingles vaccine to people aged  71 and 78 at the moment.
From 1st September 2014 we are offering the shingles vaccine to people after their 79th birthday.

Childhood Flu: The existing flu immunisation programme will be extended
over a number of years to include all children aged two to 16 inclusive. In
autumn 2013, immunisation will be offered to a limited age range of preschool-
aged children. Full details will be given in the annual flu immunisation
letter.

Further information available at
NHS UK website
A guide to Immunisation for Babies up to 13 months of age

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NHS Constitution

NHS constitution was introduced in 2009. We have added information from our practice booklet here. Also links to relevant documents for full report on this page.

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High blood pressure

We have added information on high blood pressure. This is update based on new guidance published by NICE in August 2011.

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Practice News letter

Click on the link for the Autumn newsletter

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Flu Vaccination

We are offering Flu injections for all eligible patients.
Please telephone the surgery (0191 5689510) if you have not received the invitation  and you fall into one of the risk groups mentioned below.

Eligible groups

All aged 65 years and over.
Others belonging to risk groups below
aged 6 months or above.

Chronic respiratory disease
Asthma that requires continuous or repeated use of inhaled or systemic steroids or with previous exacerbations requiring hospital admission.
Chronic obstructive pulmonary disease (COPD) including chronic bronchitis and emphysema; bronchiectasis, cystic fibrosis, interstitial lung fibrosis, pneumoconiosis and bronchopulmonary dysplasia (BPD).
Children who have previously been admitted to hospital for lower respiratory tract disease

Heart Disease
Congenital heart disease, hypertension with cardiac complications, chronic heart failure, individuals requiring regular medication and/or follow-up for ischaemic heart disease.

Chronic Kidney Disease
G3, 4 or 5 chronic kidney disease, nephrotic syndrome, kidney transplantation

Liver disease
Cirrhosis, chronic hepatitis, liver transplantation

Chronic Neurological disease
Stroke, transient ischaemic attack (TIA). Conditions in which respiratory function may be compromised due to neurological disease (e.g. polio syndrome sufferers).
Clinicians will consider on an individual basis the clinical needs of patients including individuals with cerebral palsy, multiple sclerosis and related or similar conditions; or hereditary and degenerative disease of the nervous system or muscles; or severe neurological or severe learning disability.

Diabetes
Including both type 1 and type 2 (diet controlled, controlled with tablets or injections).

Immunosupression due to disease or treatment
Immunosuppression due to disease or treatment, including patients undergoing chemotherapy leading to immunosuppression, bone marrow transplant, HIV infection at all stages, multiple myeloma or genetic disorders affecting the immune system (e.g. IRAK-4, NEMO, compliment deficiency).
Individuals treated with or likely to be treated with systemic steroids for more than a month at a dose equivalent to prednisolone at 20mg or more per day (any age), or for children under 20kg, a dose of 1mg or more per kg per day.
It is difficult to define at what level of immunosuppression a patient could be considered to be at a greater risk of the serious consequences of influenza and should be offered influenza vaccination. This decision is best made on an individual basis and left to the patient’s clinician.
Some immunocompromised patients may have a suboptimal immunological response to the vaccine.

All pregnant women
Pregnant women at any stage of pregnancy (first, second or third trimesters).

 

 

Children aged 2 , 3 and 4 year olds. (Not 5 years or older on 1 September 2014)
Children with date of birth on or after 2 September 2009 and on or before 1 September 2012.
Departmentt of Health recommends in the interest of safety not to offer flu injection to children who  turn 2 after the 1 September.

Those in long-stay residential care homes
Vaccination is recommended for people living in long-stay residential care homes or other long-stay care facilities where rapid spread is likely to follow introduction of infection and cause high morbidity and mortality. This does not include, for instance, prisons, young offender institutions, or university halls of residence.

Carers
Those who are in receipt of a carer’s allowance, or those who are the main carer, or the carer of an elderly or disabled person whose welfare may be at risk if the carer falls ill.

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Practice News

Read our summer newsletter about the practice
summer newsletter

 

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New website for the practice

Welcome to our new website which has been developed to provide the latest and useful information to the patients and visitors. We hope you find the website user friendly and it’s easy for you to locate the desired information.

Please take a look around and see how this new website can make things easier for you and let us know if you have any comments or suggestions via our online form.

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